Orders:
1. How do I place an order?
You can easily place an order by browsing our shop, selecting your favorite products, and clicking “Add to Cart.” Once you're ready, proceed to checkout and follow the steps to complete your purchase securely.
2. Can I change or cancel my order?
We process orders quickly, but if you need to make changes or cancel, please contact us within 12 hours of placing your order. After this time, we may not be able to modify it.
3. How do I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use it anytime to track your delivery in real time.
4. What if I entered the wrong shipping address?
Please contact us immediately. If your order hasn’t been shipped yet, we’ll update the address. If already shipped, we cannot guarantee changes.
Shipping & Returns:
1. How long does shipping take?
Shipping times typically range between 5–12 business days, depending on your location. Processing time is usually 1–3 business days.
2. Do you offer international shipping?
Yes, we ship worldwide 🌍. Shipping fees and delivery times may vary based on your country.
3. What is your return policy?
We offer a 14-day return policy. If you’re not satisfied with your purchase, you can request a return within 14 days of receiving your order.
4. Are returns free?
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
5. What if my product arrives damaged?
We’re sorry about that! Please contact us within 48 hours of receiving your order with photos, and we’ll send a replacement or refund.
Payment:
1. What payment methods do you accept?
We accept all major payment methods including:
- Credit/Debit Cards (Visa, MasterCard)
- PayPal
- Secure online payment gateways
2. Is my payment information secure?
Yes, your payment is 100% secure. We use encrypted SSL technology to protect your personal and financial information.
3. Can I pay on delivery (COD)?
Currently, we do not offer Cash on Delivery. All payments must be completed online at checkout.
Products & Skincare:
1. Are your products suitable for all skin types?
Yes! Our products are designed to work for all skin types, including sensitive skin. Each product page includes detailed usage info.
2. Are your products cruelty-free?
Absolutely 🐰 — all our products are cruelty-free and not tested on animals.
3. How long before I see results?
Results vary depending on the product and your skin type, but most customers notice improvements within 2–4 weeks.
4. Can I use multiple products together?
Yes! Our products are designed to work well together. For best results, follow a complete skincare routine.
